Assistant Managing Director at Lisa Suites Limited

JOB DESCRIPTION

  • Assist the General Manager in his day to day operations.
  • Assigns duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HODs.
  • Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
  • Assisting General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Assist GM in key property issues including capital projects, customer service and refurbishment.
  • Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
  • Cover shifts is all departments as scheduled by the General Manager.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
  • Provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Assist the GM in in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • All Other duties as assigned by the General Manager or Management.

REQUIREMENT AND SKILLS

  • Proven experience as an assistant manager or relevant role in the hospitality industry
  • Excellent customer service skills
  • Outstanding leadership and organizational abilities
  • Excellent communication and interpersonal skills
  • Up-to-date with latest trends and best practices in the hospitality industry
  • Problem-solving and decision-making skills
  • Bachelor’s degree in business administration, hotel management, or related field
  • Experience working in a luxury hotel
  • Familiarity with financial and budgeting procedures
  • Marketing experience

Method of Application

Interested and qualified candidates should forward their CV to: lisasuitescareer@gmail.com using the position as subject of email.

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