Job Summary
Attend courteously and professionally to all callers/clients that contact Meristem office(s) and ensure that their inquiries, issues, or requests are attended to within the shortest possible time or as stipulated.
Responsibilities
- Attend courteously and professionally to all callers/clients that contact Meristem office(s) and ensure that their inquiries, issues or requests are attended to within the shortest possible time or as stipulated.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations and update the CRM database and other databases in a comprehensible way.
- Record and relay to the right persons, all calls and inquiries via telephone, social media or online chat.
- Provide necessary information needed to generate reports on a monthly basis and also a comprehensive report on a quarterly basis in respect of all the clients under management.
- Comply with timelines as detailed under the organization manual.
- Build sustainable relationships and engage current and potential clients.
- Seize opportunities to upsell Meristem products, when they arise.
- Make outbound calls to aid in bonding with clients.
- Where necessary, go out for marketing after due consultation with the Group Business Development Unit Head or HODs.
- Generate Income as earlier agreed in the attached schedules.
- Provide support for all client-related activities.
- Execute any other responsibilities as may be assigned to you by the Managing Director or the HODs
Requirements
Qualification/Education:
- Bachelor’s Degree or it’s equivalent.
- A minimum university degree with a minimum grade of 2.2 – professional qualifications will be of high advantage.
Skills/Knowledge
- Communication (Listening and Verbal )
- Negotiation Ability
- Interpersonal
- Leadership
- Integrity
- Team spirit
- IT savvy
How To Apply For The Job | Customer Service Officer at Meristem Securities Limited
To submit your application, click on the link below and complete all relevant fields on the online application form.
Closing Date: 18 December, 2022