Fulfilment Centre Agent at Sendme Food Technology Ltd

Job Description

  • The Customer Fulfilment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
  • This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
  • This includes but is not limited to processing orders, shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.


  • Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
  • Receiving, processing, tracking and completing small and large orders for existing customer base.
  • Managing a database for customer orders, invoices, and promotional activity.
  • Assists with accounts receivables, billing and collection.
  • Makes outbound collection calls.
  • Minimizes accounts receivable delinquency, most especially by riders.
  • Identifies issues attributing to account delinquency and discuss them with manager and finance
  • Daily communication, written & verbal, to FCA supervisors.
  • Perform other duties as assigned.


  • OND / NCE or equivalent experience
  • 1 year of call centre or phone answering experience is an added advantage
  • Prior experience of parts management and inventory is an added advantage
  • Good understanding of Microsoft Office Suite.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letters to: info@sendme.ng using “FCA – Ibadan or Abeokuta” as the subject of the email.

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