Service Business Coordinator at Medcourt Support Services Limited (MSS)

Position Objective:

A Service Business Coordinator will be responsible for managing various aspects of the business to ensure that services are delivered efficiently, customer satisfaction is maintained, and internal processes are optimized. He/She will play a pivotal role in ensuring the smooth operations of the business, effective communication, efficient coordination, and a strong focus on customer satisfaction and operational excellence.

Duties and Responsibilities are the following and any other Organization business as may be assigned to you.

  • Customer Communication and Relationship Management: Serve as the main point of contact for clients or customers, addressing inquiries, concerns, and service requests.
  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Coordinate resources such as personnel, drivers, equipment, and materials to ensure timely and accurate service delivery.
  • Work with the team to ensure that services are provided at top notch to customer/clients.
  • Allocate resources efficiently, making sure that staff members are appropriately assigned to tasks and projects.
  • Monitor resource utilization and availability to prevent overbooking or underutilization.
  • Maintain accurate records of client interactions, service requests, appointments, and other relevant data.
  • Generate and manage necessary paperwork, contracts, and documentation related to service delivery.
  • Address any issues or concerns that may arise during service delivery, working to find quick and effective solutions.
  • Collaborate with various departments to resolve complex issues that may impact service quality or customer satisfaction.
  • Continuously assess and improve internal processes related to service delivery, aiming to increase efficiency and streamline operations.
  • Identify bottlenecks or inefficiencies and propose solutions to enhance overall workflow.
  • Monitor service quality and adherence to company standards, ensuring that all services meet or exceed client expectations.
  • Gather client feedback and implement improvements based on their suggestions or concerns.

Qualification:

  • BSC in business administration/management/marketing or any other related field.

Experience:

  • At least 3 years related work experience in customer service, coordination, or administrative roles. Experience in Healthcare is an added advantage.

 

Method of Application

Interested and qualified candidates should forward their CV to:¬†bola.a@medcourtng.com¬OR¬†anu@medcourtng.com (Please indicate the Position on your application)¬†using the position as subject of email.

Deadline: Not specified

 

Apply for this job
Share this job