Client Relations Officer at Ayara Ibile Limited

Job Description/Requirements

Responsibilities:

• Serving as the main point of contact between clients and the company
• Creating plans and strategies to address client’s business needs and goals
• Scheduling regular meetings and calls with clients to ensure they are satisfied with the products or services
• Acting as a liaison between clients and other departments, such as Marketing & sales or management
• Providing feedback and suggestions to improve the quality and performance of the products or services
• Helping the sales team to upsell or cross-sell additional products or services
• Monitoring and tracking relevant metrics, such as customer satisfaction, retention, and revenue
• Educating and training staff on customer service best practices and standards

Requirements:

• OND in business administration, marketing, or a related field Applicants must have a maximum of Ordinary National Diploma (OND).
• Applicants with higher qualification more than OND will be rejected outrightly
• Proven working experience in customer service, relationship management, or a similar role
• Excellent communication and interpersonal skills
• Ability to listen, empathize, and understand customer needs and expectations
• Problem-solving and negotiation skills
• Knowledge of the industry and the products or services offered by the company
• Proficiency in use of computer and phone for communication
• A customer-oriented and results-driven attitude