Nelson Mandela Gardens is seeking applications from suitably qualified individuals to fill the position of Front Desk Officer
Nelson Mandela Gardens is a multifaceted hospitality service provider which caters to hospitality and leisure needs ranging from events to lodging. It serves as a resort, event center, and recreational park amongst many other hospitality services.
Full Job Description
- The front desk officer has to guests courteously and deals promptly with their requests and queries.
- They will complete registration processes, bookings and have detailed information about the resort and city.
Responsibilities
- Welcome guests during check-in and give a fond farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests,arrivals, and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Maintain confidentiality of proprietary information; protect company assets.
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations, and guest messages.
Preferred Qualifications
- Education: B.Sc. Business Administration, or HND or its equivalent in Marketing, Sales, or other Social Sciences.
Qualities:
- Good knowledge of Opera Operations
- Excellent spoken English and strong communication skills
- Proficient with MS packages – excel and word
- Minimum of 1 year experience in a front-office position preferably in a Hospitality Firm.
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How to Apply
Interested and qualified candidates should send their CV and Cover Letter to Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
Application Closing Date :11th February, 2022.
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