Front Desk Officer at Nelson Mandela Gardens

Nelson Mandela Gardens is seeking applications from suitably qualified individuals to fill the position of Front Desk Officer

Nelson Mandela Gardens is a multifaceted hospitality service provider which caters to hospitality and leisure needs ranging from events to lodging. It serves as a resort, event center, and recreational park amongst many other hospitality services.

Full Job Description

• The front desk officer has to guests courteously and deals promptly with their requests and queries.
• They will complete registration processes, bookings and have detailed information about the resort and city.

Responsibilities

• Welcome guests during check-in and give a fond farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests,arrivals, and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Maintain confidentiality of proprietary information; protect company assets.
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations, and guest messages.

Preferred Qualifications

• Education: B.Sc. Business Administration, or HND or its equivalent in Marketing, Sales, or other Social Sciences.

Qualities:

• Good knowledge of Opera Operations
• Excellent spoken English and strong communication skills
• Proficient with MS packages – excel and word
• Minimum of 1 year experience in a front-office position preferably in a Hospitality Firm.