NMS Engineer at TTC Mobile

To monitor the network and provide all required first level support to core network infrastructure issues. This includes liaising with service Providers, and ensuring escalations are carried out in line with the defined guidelines

KeyÂActivities

Network Monitoring

• Ensure smooth running of all network monitoring systems: bothÂfor Core network nodes and transmission network

NetworkÂOperations

• Run on 24*7*365 network monitoring operation.
• Ensure Core network and Customer links MonitoringÂapplications are functioning properly: Solarwinds,ÂNagios,ÂNagviz,ÂSAM, VNQM etc.
• Engagement of various Colo/POPs sites manager in ensuringÂsmooth running of the sites and our equipment there in.
• EscalatingÂissues related to cooling, voltage instability, shelterÂleakages etc.§ÂEscalation§ÂEnsure continuous engagement of vendors and OEMs onÂservice related issues

Network Optimization

Proactively escalate issues to the network infrastructure teamÂforÂcapacity planning and network optimization

• Access Management§ÂManaging access request for Operation team visit toÂPOPs/Colo sites, arranging joint visits to sites
• Reporting§ÂGenerate and compile regular report/availability for each of theÂColoÂsites and service Providers.

EducationalÂQualifications & Functional Skills:

• University Degree in Engineering
• Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.

Functional Skills:

Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first level network outages on the network.
• Perform second level Escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
• Proactive monitoring of network trends and alert for network optimization and planning.
• Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages. Client and Third-party Interaction:
• Processing access into third party sites on the network for visiting engineers.
• Providing remote support to field engineers during network outages.
• Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
• Raising tickets for faults on the network for tracking and effective escalation
• Handling ticket escalations from customers and providing necessary support and updates.

Documentation:

• Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network

Method of Application | NMS Engineer at TTC Mobile