We are an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange. Our interests also cut across farming (poultry, piggery, plantation, snail & fish farming), logistics & haulage as well as cleaning & fumigation services.
Job Summary:
The Hostess is responsible for ensuring a positive and welcoming guest experience by managing the front-of-house operations. This role involves greeting and seating guests, managing reservations, and coordinating with the waitstaff to maintain smooth restaurant flow.
Key Responsibilities:
- Guest Reception: Warmly welcome guests as they arrive, engage in courteous interactions, and create a positive first impression.
- Reservations Management: Handle reservation requests, confirm bookings, and maintain an organized reservation system.
- Seating Guests: Lead guests to their assigned tables, ensuring they are comfortable and informed about daily specials or promotions.
- Communication: Liaise with the waitstaff to coordinate table assignments and ensure a seamless dining experience for guests.
- Waitlist Management: Manage guest waiting lists, provide estimated wait times, and keep guests informed of their status.
- Customer Assistance: Respond to guest inquiries, provide menus, and assist with special requests or accommodations.
- Maintain Waiting Area: Ensure that the waiting area is clean and well-organized.
- Special Occasions: Coordinate special occasions, such as birthdays or anniversaries, with the restaurant team.
Key Performance Indicators (KPIs):
- Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and comment cards.
- Table Turnover: Optimize table turnover rates while ensuring guests have a leisurely dining experience.
- Reservation Accuracy: Maintain an accurate reservation system and minimize booking errors.
- Waiting Time: Keep wait times within reasonable limits for guests.
Requirements:
- High school diploma or equivalent. Hospitality or customer service training is a plus.
- Proven experience in a customer-facing role, preferably in a restaurant or hospitality setting.
- Exceptional interpersonal and communication skills.
- Polite and professional demeanor, even under high-pressure situations.
- Organizational abilities and the capacity to multitask efficiently.
- Familiarity with reservation management systems and restaurant operations.
- Knowledge of the menu, daily specials, and restaurant promotions.
- Flexibility to work during evenings, weekends, and holidays.
Method of Application
Interested and qualified candidates should forward their CV to: ibicrecruitments@gmail.com using the position as subject of email.