Front Desk Officer at Sigma Consult

Job Description:

We are looking for a competent and experienced candidate for this role. As the first point of the patients, Front Desk Officer plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the hospital’s front desk area.

Key Responsibilities:

• Greet patients and visitors warmly as they arrive at the hospital, providing assistance and directing them to the appropriate department or staff member.
• Answer phone calls and inquiries promptly and professionally, providing accurate information and addressing concerns or directing calls to the appropriate personnel.
• Schedule appointments for patients, ensuring efficient use of appointment slots and maintaining an organized schedule for medical staff.
• Register new patients and update existing patient information in the hospital database, ensuring accuracy and completeness of records.
• Verify patient insurance coverage and process insurance claims as necessary, adhering to hospital billing and coding guidelines.
• Collect co-payments and payments for services rendered, providing receipts and maintaining accurate records of financial transactions.
• Coordinate with medical staff and other departments to ensure seamless patient care and efficient flow of operations at the front desk.
• Assist with administrative tasks such as filing, faxing, and photocopying documents, as needed.
• Maintain cleanliness and organization at the front desk area, including keeping the waiting area tidy and well-stocked with informational materials.
• Adhere to hospital policies and procedures regarding patient confidentiality, safety, and infection control.
• Provide support and assistance to other hospital staff members as needed, contributing to a positive and collaborative work environment.

Qualifications:

• Bachelor’s degree or equivalent education and experience.
• Proven experience as a Front Desk Officer or similar role in a healthcare setting, preferably with 2-3 years of experience.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively.
• Proficiency in computer applications such as MS Office and electronic medical record systems.
• Ability to remain calm and composed in high-pressure situations, with a customer-focused approach to problem-solving.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays, to accommodate the needs of the hospital and its patients.