Head, Digital Banking at Rosabon Financial Services

Job Summary

  • The Head, digital Banking Officer works to ensure all digital channels complaints have gone through sufficient examination, analysis, escalation and reflection, and if possible, rectification by applicable parties.
  • He participates in testing and quality assurancesfor key digital projects and ensure successful transition to production.

Duties & Responsibilities

  • Develop, implement and support a set of relevant, innovative and comprehensive digital solutions and services to various customer segments
  • Develop and lead a strategy to build a new, industry-leading digital platform
  • Deploy quantitative and qualitative methodologies in assessing market preferences, and adapting business needs likewise, in inventing and redesigning business solutions.
  • Leverage strong fintech/ financial services background in collaborating with IT leadership, to identify new and emerging technologies for digital transformation.
  • Identify, develop and deliver new revenue models
  • Fuel new ideas and digital products, innovate and experiment
  • Build digital partnerships and develop a true digital eco-system via 3rd party API solutions
  • Bring ideas, best-practices and innovation not already found within existing team
  • Team and digital product supervision. Provide team motivation and ensure uniformity in the understanding of business objectives.
  • Strategy and implementation of a new Digital Bank
  • Engage closely with the Digital Channels Enterprise Security Risk and Resilience team to assure platform and application releases meet the required penetration and application scan requirements
  • Spearhead processes and interactions for the design and deployment of strategic fit-for-market bank products.
  • Actively participate with product development and architectural teams to define product requirements, specifications and acceptance testing criteria
  • Lead business development for digital products
  • Lead the support and operational representatives to achieve client satisfaction for clients using the products
  • Promoting teamwork by building an effective team committed to organizational goals
  • Define, maintain and update the automation framework
  • Train, guide and help various teams and testers in understanding the automation framework and ensure automation scripts are developed using the automation framework.
  • Act as checks and balances quality assurance to ensure processes are implemented in the defined technology solution and closing feedback loop as part of the continuous service improvement agenda
  • Ensure that all features in production are functioning and issues are properly prioritized
  • Develop digital strategies that enable the business to become more competitive, achieve specific business goals, growth the customer base, improve the customer experience and/or operate more efficiently
  • Provide sales support for new sales and existing client upsell for the Digital Banking Platform.

Qualifications / Requirements

  • Bachelor’s Degree and/or Master’s Degree in any quantitative field (Business, Mathematics, Economics, Finance, Statistics, Science, Engineering)
  • 5 to 7 years’ experience in Digital banking functions
  • Experience in client and account management within the financial services industry is desirable
  • Experience working with product teams to design/build financial products
  • Experience managing mid-market financial institutions in the areas of relationship management, service delivery, and sales
  • Experience leading business innovation through change management and technology.
  • Strong understanding/focus on digital technologies.
  • Strong experience in consumer facing product management and design thinking
  • Demonstrated actual practice in scrum/iterative application development, web-oriented architecture, API strategy and Cloud computing
  • A proven knowledge of all aspects of the technology stack in a large scale, complex organization is critical.


Method of Application | Head, Digital Banking at Rosabon Financial Services

Interested and qualified candidates should send their Applications to: careers@conceptgroup-ng.com using the Job Title as the subject of the email.

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