Inventory Manager at HR Aid

We are looking to hire an experienced Inventory Manager for our client, a luxury fashion brand in Lagos.

Responsibilities

Oversee inventory planning and allocation processes to maintain optimal stock levels across all product categories, considering seasonality, trends, and sales forecasts.
Conduct regular inventory audits and cycle counts to ensure accuracy and integrity of inventory data, reconciling any discrepancies and implementing corrective actions as needed.
Coordinate with designers and logistics partners to manage inbound and outbound shipments, streamline replenishment processes, and minimize stockouts and overstock situations.
Oversee the order fulfillment process, including order processing, packaging, and shipping, to ensure timely and accurate delivery of customer orders.
Address customer inquiries, concerns, and returns related to online purchases promptly and professionally, striving to uphold the brand’s reputation for exceptional service and customer satisfaction.
Monitor customer feedback and reviews, identify trends and areas for improvement, and collaborate with relevant stakeholders to implement enhancements to the online shopping experience.
Oversee the order fulfillment process, including order processing, packaging, and shipping, to ensure timely and accurate delivery of customer orders.
Address customer inquiries, concerns, and returns related to online purchases promptly and professionally, striving to uphold the brand’s reputation for exceptional service and customer satisfaction.
Monitor customer feedback and reviews, identify trends and areas for improvement, and collaborate with relevant stakeholders to implement enhancements to the online shopping experience.
Maintain relationships with Brand Partners to ensure timely delivery of merchandise.
Negotiate pricing, terms, and discounts with Brand Partners to optimize inventory costs.
Monitor Brand Partners performance and address any issues related to quality, delivery delays, or discrepancies in orders.
Conduct daily physical inventory counts and audits to verify accuracy of inventory records.
Investigate and resolve discrepancies between physical inventory counts and computerized records.
Implement measures to prevent shrinkage, theft, and damage to inventory.
Inventory audit MUST be done every Monday and a report on the Inventory must be sent at the end of each Inventory activity every Monday.
Analyse sales reports and inventory data to identify trends, patterns, and opportunities for improvement.
Generate reports on inventory turnover, stock levels, and sales performance for management review.
Provide insights and recommendations for optimizing product assortments and inventory allocation.
Provide reports as required.