Operations Lead at Hazon Holdings

Responsibilities

• Develop and implement operational strategies that align with the overall business objectives and contribute to the growth and efficiency of the agency banking/fintech operations.
• Manage relationships with third-party vendors and partners involved in the agency banking operations. Ensure service level agreements (SLAs) are met, and relationships are aligned with business objectives.
• Collaborate with the technology team to integrate and optimize systems and platforms that support agency banking operations, ensuring seamless and secure transactions.
• Implement systems and processes to monitor and analyze transaction activities, identifying and addressing any anomalies or irregularities promptly.
• Develop and enforce risk management protocols to safeguard financial transactions, data, and customer information. Collaborate with compliance teams to ensure adherence to regulatory requirements.
• Identify opportunities for process improvement and optimization within the agency banking operations, implementing changes to enhance efficiency and effectiveness.
• Oversee the onboarding, training, and ongoing support of agency banking partners. Ensure compliance with operational guidelines, standards, and regulatory requirements.
• Establish and enforce quality assurance standards for customer interactions, ensuring a high level of service delivery and compliance with industry and company standards.
• Develop metrics for awareness creation and mobilization of the tech project and ensure that associating activities are carried out
• Conduct regular internal audits, review and consolidate financial accounting books
• Handle the overall coordination, management and implementation of the company, support the development and usage of finance services in line with the tech scope.

Key Qualifications and Experience

• Bachelor’s degree in Banking & Finance, Economics, Financial Management or related discipline. MBA is an added advantage.
• 4 years’ experience in a financial institution or related Industry with at least 2 years in Fintech start up.
• Working knowledge of Credit Risk, Risk Management, Loan recovery and Cash Management
• Professional certification in accounting/banking (e.g. ACA, ACCA) would be an advantage.