Responsibilities
- Manages recovery of overdue loan.
- Contacting customers daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product.
- Responding to customer queries and escalating accordingly.
- Maintaining accurate, up-to-date customer account information.
- Reporting accurate customers feedback daily/weekly.
Requirements
- Candidates should possess an OND / HND / B.Sc qualification with 0 – 2 years work experience.
- Previous experience in tele-collections or Customer Service will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Agile, Teachable and willing to learn.
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills.
- Persuasive, sales / marketing and analytical skills will bean added advantage.
- Must have Android Phone.
Method of Application | Call Center Agent at Tenportion International Limited
Interested and qualified candidates should send their CV to: hr@tenportion.com using the Job Title as the subject of the email.