Customer Service Executive at Proxynet Communications Limited

Responsibilities:

  • Greet guests and provide them with superb customer service.
  • Ensure the reception is neat, presentable, and equipped with all the necessary supplies
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Maintain records and files.

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Good Social Media Management Skills
  • Good Use of Office Package
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Good Computer Skills
  • BSC Degree in any discipline. Customer Service certification would be an added advantage
  • Upsell and cross-sell to customers
  • Must have 4 to 5 years working experience.
  • Must reside in Lagos and on the Mainland

Method of Application

Interested and qualified candidates should forward their CV to:¬†recruitment@proxynetgroup.com¬using the position as subject of email.

Apply for this job
Share this job