Service Operations Executive at InterSwitch

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network

Responsibilities

• Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services; Functional Responsibilities
• Settlement Computation and Collation o Switched transactions settlement o Processed transactions billing o Services/Network billing o Settlement Adjustment o Settlement Representment o Exception Identification, Investigation and resolution/escalation o Ensure disputes to be settled daily are settled accordingly Dispute Operations o Arbitration o Arbitration Billing o Pre-arbitration o Chargeback processing o Representment o Refund Processing File processing o Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc) o Card file processing Routine and Ad hoc Report Delivery o Daily Settlement Reports (Details and Summaries) o Daily Card Management Reports (Card balance, statement, Activity reports) o Periodic Analytical reports ie, Weekly, Monthly or Quarterly
• (QOC, QMR (Quarterly Mastercard Reports), etc) o Ensure delivery of Daily Dispute Reports (Details) o Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
• Specialized Services o Airtime Stock Balance monitoring and reporting o Airtime Stock procurement and top up confirmation Service Desk o Issue Resolution o Request Fulfilment Administration o Self-Management o Productivity Management o Performance management o Knowledge Acquisition and utilization

Requirements

• Academic Qualification(s): B Eng / BSc Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage Experience (Number of relevant years): 0 – 2 years