ENROYALE GLOBAL SERVICES LIMITED is a World-Class Consulting Firm with specialization in Human Resource Management, Management Consultancy Services, Business Development Consultancy Services and Capacity building Services. We are committed to our client’s development and growth through the introduction of internationally proven innovations, ideas, products and services to our client which are aimed towards enhancing the productivity of their organization. At EGSL, our services draw on the experience and skills we have obtained from being at the forefront of international development and we continually build on our extensive practical expertise and knowledge. Our Staff are Professionals in their areas of specialization and use real-life examples and case studies to support their work. We are committed to providingprofessional, personal service links and dedicate ourselves efficiently and effectively. At ENROYALE GLOBAL SERVICES LIMITED We listen to the Client, We assess the Client’s Needs, We deliver solutions that meet client’s needs, We go the extra-mile.
Job Description | Travel Consultant Customer Representative at Enroyale Global Services Limited
- Offer all relevant and vital information to clients regarding their travel like guides, itinerary and brochures
- Support clients identify their travel plans based on their proposed requirements.
- Learn all information regarding travel destinations such as prices, language, currency etc. to confidently advise clients.
- Plan, execute and coordinate travel plans for clients and follow up their travel calendars
- Be familiar with aviation regulations, news and other policies as it relates to the business.
- Drive the company service plans to increase sales and achieve revenue targets.
- Act as a representative to the company to provide product/services information, answer questions, and resolve customer’s complaints or issues effectively and efficiently.
- Build sustainable relationships and trust with prospective and existing clients through interactive communication
- Engage clients professionally through multi-media channels like Phone call, Emails, WhatsApp, and Social media.
- Maintain client documents, records of interactions, in-house accounts and file documentation.
- All other job responsibilities as may be required by the management of the organization within the scope of services of the organization.
Qualifications
- Bachelor’s Degree holder in any relevant course from a reputable university.
- 3 – 5 years relevant work experience.
- Candidate should reside in Lagos
- Hold an International Air Transportation association (IATA) certification and accreditation
- Excellent knowledge of traveling software, e.g. computer reservations systems, GDS systems and e-travel
- Have organizational skills and knowledge of business tools.
- Proficiency in English; knowledge of additional local and international languages is an advantage
- Exemplary sales skills and customer oriented approach
How to Apply | Travel Consultant Customer Representative at Enroyale Global Services Limited
Interested and qualified candidates should send their CV to: talent@enroyale.consulting using the Job Title as the subject of the email.
Deadline: Jul 18, 2022