Ecommerce Executive at May Brands

May Brands, an affiliate of the Fossil Multybrand Company, a company that distributes the products of many designer brands, recently opened an outlet at The Palms Shopping Center, in Lekki Lagos. The May Brand, which represents Fossil and all its incorporated brands, sells jewelleries, bags, wrist watches and other accessories

Responsibilities

•  The role’s central goal is to provide our clients with outstanding customer service and support via our online services.
• Interact with customers and other stakeholders via the company’s social media accounts
• Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Instagram,whatsapp, facebook and Linkedin.
• Acknowledge and resolve customer complaints and issues.
• Log and process orders from social media for processing on Epos Platform.
• Propose new ways/Strategy to improve customer’s experience and provide feedback on the efficiency of the customer service process.
• Perform other duties as assigned

Requirements

• A minimum of 3 years of proven experience in a similar role in an ecommerce company.
• Sales/Marketing experience
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Method of Application